Communications

Sometimes what you’re saying is not what the listener is hearing – clarity of communication is absolutely critical to an effective work process. This program focuses on elements of communicating clearly, credibly and competently.

• What makes for effective (or ineffective) communications patterns
• How to understand and use non-verbal communication, and the impact it has on the recipient
• Basic verbal skills:
  • specific language
  • the art of persuasion
  • watching word choices
  • understanding context
• Avoiding miscommunication
• Giving and getting feedback
• Becoming a more active listener – a better listener.