Course Content

  • Understanding computer systems or other types of technology as they relate to office tasks
  • Reviewing and answering medical practice correspondence
  • Office Protocol: Taking calls, scheduling appointments, greeting patients, and maintaining files
  • Updating and maintaining patient and other practice-specific information
  • Coordinating collection and preparation of operating reports such as time and attendance, etc.

Job Outlook:

Overall employment of medical secretaries and administrative assistants is expected to grow 12 percent from 2010 to 2020, about as fast as the average for all occupations. Among specialties, medical secretary is the only occupation that is expected to have much-faster-than-average employment growth. This is driven by the rapid growth of the healthcare industry. Overall, the majority of job openings will result from the need to replace workers who leave these occupations.

Professional Associations: ATI, National Healthcareer Association,

Method of Instruction: This course uses lecture and demonstration methodology.