Communication Skills

For more information or to arrange a meeting to discuss your needs, contact Ruth E. Pacheco, Ph.D at (305) 981-8033 or

Sometimes what you’re saying is not what the listener is hearing – clarity of communication is absolutely critical to an effective work process. This program focuses on elements of communicating clearly, credibly and competently.

  • What makes for effective (or ineffective) communications patterns
  • How to understand and use non-verbal communication, and the impact it has on the recipient
  • Basic verbal skills:
    • specific language
    • the art of persuasion
    • watching word choices
    • understanding context
  • Avoiding miscommunication
  • Giving and getting feedback
  • Becoming a more active listener – a better listener.

The topics listed for each subject are typical examples. The specific training content and time duration can be customized to meet your precise needs.