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Mediation Services


Helps students resolve their problems with the university by clarifying issues, identifying available resources and avenues for resolution, and assisting in preparation of grievances and petitions.

The Student Advocacy Center provides mediation services. These services are available daily by appointment and/or immediate referrals. The Student Advocacy Center has certified mediators on staff to assist students with issues and concerns. We encourage the use of this service when need be.

What is mediation? MEDIATION IS...Collaboration rather than a win-lose proposition:

Mediation is a process that allows the parties to generate their own solutions to a dispute, and promotes communication and understanding in a neutral environment, to increase the chances that both parties will leave the process satisfied. While this is possible with other forms of dispute resolution, it is more likely to be achieved through mediation, because mediation encourages the parties to deal with important underlying issues. This is particularly important where the disputing parties are likely to be in an on-going relationship.

A voluntary process

Although all mediation programs function differently, mediation is most effective when the parties’ participation is of their own free will. Although coercion to some degree may sometimes be necessary to initiate the process (e.g. people may sometimes choose mediation to avoid disciplinary action), it is recommended that no one be required to participate in mediation. Some sense of choice on the part of the participant is critical.


Mediation is a generally a confidential process. Mediation is successful because the process promotes trust and cooperation between parties and discourages adversarial behavior. If parties are concerned that every word said in the mediation process may be shared or possibly be used against them, they may be unwilling to share information and invest themselves in mediation.

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