Greater Business EffectivenessProgram and PurposeThis seminar series has been designed to provide participants with valuable information and practical tools in areas basic to business success. The series consists of four separate seminars. Each includes not only classroom-based sessions, but also pre and post course-related Web-based activities. It is available to businesses and industries on a customized basis.Overview of SeminarsServicing CustomersGiving Exceptional Customer ServicePleasing Hard-to-Serve CustomersRetaining CustomersServing Customers ElectronicallyWinning Customer LoyaltyTeam BuildingStages of Team BuildingFunctions of Team MembersBuilding SynergyConflict ResolutionTeam OrganizationBusiness Communications for ResultsImportance of Effective CommunicationsCommunications in the Digital AgeIntegrated CommunicationsGlobal CommunicationsProfessional CommunicationsImproving Productivity Through Understanding of FinanceBasic Accounting ConceptsUnderstanding Financial Statements/RatiosBasics of InventoryBasic Auditing PrinciplesThe Budget as a PlanPutting Controls in PlaceBenefitsIncreased skills and knowledge needed for business successIncreased earning potentialImproved edge in competitive job marketsCourse NoteTo maximize the learning experience, each course includes classroom- based sessions along with pre and post course related Web-based activities. Access to the Internet is required.Intended AudienceThis course will be of value to new managers and anyone who would benefit from a fundamental overview of these essential topics.Enrollment CriteriaThere are no prerequisites.InstructorJack Kleban is a professor of management at Barry University and CEO and founder of a computer support company that became profitable after only three months of operation. Awarded "Entrepreneur of the Year" by Toledo, Ohio "SCORE", Mr. Kleban also has served as a business consultant and has worked in supervisory positions for Holnam Inc. and General Motors. A graduate of Indiana Institute of Technology and the University of Toledo, Mr. Kleban brings extensive and varied business experience to the classroom setting.Interested in holding these classes on-site at your work place? Get together with a minimum of 10 colleagues and coworkers. For more information contact Customized Corporate Training at 305 788 7935 or Email firstname.lastname@example.org.