For more information or to arrange a meeting to discuss your needs, contact Susan Kaye at (561) 361-8224 orskaye@mail.barry.edu.

Customer Service

In a service-oriented society, the mastery of Customer Service skills can create loyalty and satisfaction and minimize conflict. An organizational culture that emphasizes good communication and interdepartmental support creates a satisfying work environment and successful relationships with customers/clients.

There is a direct correlation between outstanding internal customer service and external customer service. This synergy will be reinforced during the workshop.

  • Anticipating needs and dealing with expectations
  • Understanding personality styles – yours and others
  • Handling emotional or negative situations
  • Creating a positive image for the organization
  • Resolving problems and complaints
  • Creating a culture of “excellence.”

The topics listed for each subject are typical examples. The specific training content and time duration can be customized to meet your precise needs.

Oh oh ....

We are sorry but it appears that JavaScript is disabled on your browser.
Our site is very interactive and it requires JavaScript to be enabled.
Click on the link below for instructions on how to enable JavaScript on your browser.

Enable JavaScript on your browser