Case Management

Case Management

Program and Purpose

Case management is the process used by human services professionals to assess, plan, implement, coordinate, monitor and evaluate the options and services being provided. It is not a profession in itself, but a process used within one's profession. It is a means of attaining optimum levels of service through the use of advocacy, communication, education, identification of resources and service facilitation. This 30-hour course will help individuals responsible for case management functions to identify appropriate providers and facilities throughout the provision of services and to ensure that available resources are being used in a timely and cost effective manner.

Intended Participants

  • Entry-level human services professionals
  • Supervisors and managers who have the responsibility for overseeing case management function
  • Individuals seeking careers or career advancement in human services

Case management function will be presented in a manner that can be applied in a wide variety of human services organizations and with a broad spectrum of clients: elderly, youth, homeless, indigent, offenders, etc.

Course Overview

Family, Community and Environmental Strengths:

  • A Strengths-Based Approach
  • Assessments
  • Responding to Client Needs
  • Work and Work Ethic
  • Confronting Substance Abuse and Mental Health Issues
  • Making the Most of Community Resources
  • Conflict Resolution and Crisis Intervention: Handling Emergencies
  • Management Issues


Sessions will be interactive. Participants will be engaged in role playing, discussion, and experiential activities. They will be provided with opportunities to practice the skills that are being learned.


Date:  06-09-2021 - 07-07-2021
Location:  Online
Days:  W
Time:  8:30 AM - 12:00 PM
Irene Rivera Royston